Shipping policy

Shipping Policy – Petlux

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Thank you for shopping with Petlux. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During peak seasons, sales, or promotional events, order processing may take slightly longer.

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details.

Shipping Coverage

Petlux currently ships across India.

If your location is not serviceable by our courier partners, we will inform you and issue a full refund if payment has already been made.

Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote & Rural Areas: 5–10 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping on eligible orders as displayed during checkout.

  • Shipping charges (if applicable) will be calculated and shown before you complete your purchase.

Any additional charges imposed by local authorities or government agencies, if applicable, are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive:

  • Shipping confirmation via Email or SMS

  • Tracking ID/AWB Number

  • Courier partner details (where applicable)

You can use the tracking number to monitor your shipment's progress.

Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address

  • Incorrect phone number

  • Customer unavailable

  • Delivery refusal

the package may be returned to us. In such cases, re-shipping charges may apply.

Address Changes

If you need to change your shipping address, please contact us immediately after placing your order.

Address changes cannot be guaranteed once an order has been packed or dispatched.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Political unrest

  • Courier delays

  • High order volumes

  • Government restrictions

  • Force majeure events

Petlux is not liable for delays caused by factors beyond our reasonable control.

Damaged Packages

If your package arrives visibly damaged:

  • Do not accept the package if it appears severely damaged or tampered with.

  • Take clear photos of the package and product.

  • Contact our customer support within 48 hours of delivery.

We will investigate the issue and provide an appropriate resolution in accordance with our Refund & Cancellation Policy.

Missing or Lost Packages

If your order has not been delivered within the estimated timeframe:

  • Contact our customer support with your Order ID.

  • We will coordinate with the courier partner to investigate.

If the shipment is confirmed as lost in transit, Petlux will arrange a replacement or issue a refund, as applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Petlux is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

Cash on Delivery (COD)

Cash on Delivery (COD) may be available for selected locations and eligible order values.

Petlux reserves the right to disable COD for certain products, locations, or customers based on operational or risk considerations.

International Shipping

Currently, Petlux ships only within India.

We do not offer international shipping at this time.

Contact Us

For shipping-related questions or assistance, please contact us:

Petlux Customer Support

Email: support@petlux.com

Website: https://www.petlux.com

Support Hours: Monday–Saturday | 10:00 AM – 6:00 PM (IST)

Please include your Order ID in all communications for faster assistance.

Policy Updates

Petlux reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with the revised effective date.