Terms of Service

Terms of Service – Petlux

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Welcome to Petlux ("Petlux", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
The information you provide is accurate and complete.

2. Products & Services

Petlux offers pet-related products for sale through its online store.

We make every effort to ensure that:

Product descriptions are accurate.
Images represent the products as closely as possible.
Pricing is correct.

However, slight variations in color, packaging, or appearance may occur due to screen settings or manufacturer updates.

We reserve the right to modify, discontinue, or limit any product or service without prior notice.

3. Pricing

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

Petlux reserves the right to:

Change prices at any time.
Correct pricing errors.
Cancel orders placed with incorrect pricing due to technical or human error.

4. Orders

When you place an order:

You agree that all information provided is accurate.
Your order is subject to acceptance and availability.
We reserve the right to refuse or cancel any order at our discretion.

You will receive an order confirmation email after your order is successfully placed.

5. Payments

We accept payments through secure payment gateways.

Accepted payment methods may include:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (where available)

Petlux does not store your complete payment or card details.

6. Shipping & Delivery

Delivery timelines are estimates and may vary depending on:

Delivery location
Courier availability
Weather conditions
Public holidays
Force majeure events

Petlux is not responsible for delays caused by courier partners or circumstances beyond our control.

7. Returns & Refunds

Returns, replacements, cancellations, and refunds are governed by our Refund & Cancellation Policy.

Please review that policy before making a purchase.

8. User Accounts

If you create an account with Petlux, you are responsible for:

Maintaining the confidentiality of your login credentials.
All activities conducted through your account.
Keeping your information accurate and updated.

We reserve the right to suspend or terminate accounts involved in fraudulent or unauthorized activities.

9. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt to hack, disrupt, or interfere with the website.
Upload malicious software or viruses.
Copy or misuse website content without permission.
Engage in fraudulent activities.
Misrepresent your identity.

Violation of these Terms may result in suspension of access and legal action where appropriate.

10. Intellectual Property

All content on the Petlux website, including but not limited to:

Logos
Images
Product photographs
Graphics
Text
Videos
Designs
Trademarks
Website layout

is the property of Petlux or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Petlux shall not be liable for any indirect, incidental, special, or consequential damages arising from:

Use of the website
Inability to access the website
Delayed deliveries
Product misuse
Technical errors
Unauthorized access to your account

Our total liability shall not exceed the amount paid by you for the relevant order.

12. Disclaimer

Products sold by Petlux are intended for the general care and use of pets.

Information provided on this website is for general informational purposes only and should not be considered veterinary advice. Always consult a qualified veterinarian regarding your pet's health, treatment, diet, or medical conditions.

13. Third-Party Links

Our website may contain links to third-party websites.

Petlux is not responsible for the content, privacy practices, or services of external websites.

14. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Force Majeure

Petlux shall not be held liable for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Pandemics
Government actions
Internet outages
Power failures
Labour disputes
Transportation disruptions

16. Termination

We reserve the right to suspend or terminate your access to the website without prior notice if you violate these Terms or engage in activities that may harm Petlux or its customers.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in the city where Petlux is registered.

18. Changes to These Terms

Petlux reserves the right to modify these Terms of Service at any time.

Updated versions will be posted on this page with the revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.